Top Non GamStop Casinos in 2026
You've hit the GamStop wall — your account is blocked, deposits are refused, and the sites you used before won't let you back in. GamStop is a UK self-exclusion scheme that UKGC-licensed operators are required to honour. The casinos not on GamStop sit outside that system, licensed in Curaçao, Anjouan, or similar jurisdictions, which means they operate legally under different rules and accept UK players freely.
What draws players to a casino non GamStop is straightforward: larger bonuses, crypto deposits, fewer spending caps, and quicker sign-up. The trade-off is real — consumer protections are thinner and disputes harder to resolve. Below you'll find the best-rated casino sites not on GamStop, ranked by our team across payments, bonuses, and reliability.
Top Non GamStop Casinos Ranked for UK Players 2026
Which Non GamStop Casinos Are Worth Your Time in 2026
Picking the wrong site can cost you more than a bad bonus — delayed payouts, shady terms, and poor game variety are real risks. Below you'll find non GamStop casinos ranked by standout strength, so you can match your priorities fast. Our team tested gambling sites not on GamStop across licensing, withdrawals, and games not on GamStop.

BassWin Casino
Among non GamStop casinos reviewed for UK players, BassWin stands out for its tournament-first approach, running daily slot competitions alongside one of the largest welcome packages in its tier.
| Licence | Curacao |
|---|---|
| Founded | Recent operator |
| Welcome | 375% up to £3,000 + 300 Free Spins |
| Wagering | 40x |
| Min deposit | £10 |
| Withdrawal | £20 / 36 hours |
| Games | 5,000 total — 1,500 slots, 90 live tables |
| Payment | Visa, Mastercard, Apple Pay, Skrill, Neteller |
| Providers | Pragmatic Play, Evolution, Play'n GO, NetEnt |
| Devices | Mobile-optimised site (no dedicated app) |
Cerberlot N.V. operates BassWin under a Curacao licence, and the library of slots not on GamStop here runs to 1,500 titles from eight providers, including Novomatic and Amatic alongside the tier-1 names. The 36-hour withdrawal window is notably tighter than many Curacao-licensed competitors, and crypto payouts via Bitcoin or Ethereum tend to clear faster still.
The 375% match bonus is among the larger offers found across online casinos not on GamStop, though the 40x playthrough on a maximum stake of £5 per spin demands patience. A 55-sport sportsbook and lottery rewards programme extend the appeal well beyond the slot lobby, making BassWin a broader proposition than its tournament focus first suggests.
- 375% match up to £3,000 on first deposit
- Daily slot tournaments with prize pools
- Crypto deposits and withdrawals accepted
- Credit card deposits supported
- 40x wagering is above industry average
- No UKGC licence — no UK consumer protections
BassWin suits bonus hunters and tournament regulars who prioritise a large opening package and structured competition play over regulatory familiarity.

Cosmobet Casino
Cosmobet runs a dedicated crypto welcome offer alongside its standard match bonus, making it one of the more distinctive non GamStop casinos for UK players who hold digital assets.
| Licence | Curacao (OGL/2024/1798/1048) |
|---|---|
| Welcome | 100% up to £500 |
| Wagering | 30x (35x on crypto bonus) |
| Min deposit | £20 |
| Withdrawal | £20 / 1-3 business days |
| Games | 7,000 total — 5,500 slots, 200 live tables |
| Payment | Visa, Mastercard, Skrill, Neteller, Bitcoin |
| Providers | Evolution, Pragmatic Play, Nolimit City, Play'n GO |
| Devices | Mobile-optimised site (no dedicated app) |
Operated by Santeda International B.V. and licensed in Curacao, Cosmobet carries 200 live dealer tables powered by Evolution and Ezugi, which puts its live offering ahead of most non GamStop betting sites in the same licence tier. Monthly crypto cashback and instant crypto payouts add genuine value for players who prefer digital currencies over fiat rails.
The 30x wagering on the standard welcome bonus is reasonable, though players taking the crypto route face a 35x playthrough instead. With 5,500 slots from providers including Hacksaw and BGaming, betting sites not on GamStop rarely match this breadth of catalogue at this stake level.
Pros
- Instant crypto payouts available
- Separate crypto welcome offer
- 200 live dealer tables via Evolution
- Monthly cashback on crypto losses
Cons
- Crypto bonus carries higher 35x wagering
- No dedicated mobile app
Cosmobet suits crypto-first punters who want a large live dealer selection alongside digital-asset cashback on a casino not on GamStop.

DonBet Casino
Four separate welcome tracks make DonBet one of the more structurally unusual non GamStop casino options for UK players, covering casino, sports, crypto, and mini-games under one Curacao licence.
| Licence | Curacao (OGL/2024/250/0115) |
|---|---|
| Founded | GTW B.V. operator |
| Welcome | 150% up to £750 + 50 Free Spins |
| Wagering | 30x (deposit + bonus + free spin winnings) |
| Min deposit | £20 |
| Withdrawal | £20 / 1-3 business days |
| Games | 8,000 total — 6,000 slots, 80 live tables |
| Payment | Visa, Mastercard, Skrill, Neteller, Bitcoin |
| Providers | Pragmatic Play, Evolution, Play'n GO, Hacksaw |
| Devices | Mobile-optimised site (no dedicated app) |
The 30x playthrough on this casino not on GamStop is notably lower than many Curacao rivals, and the library of 8,000 titles backed by Nolimit City and BGaming gives slot players genuine depth. An 8-tier VIP structure and a 40-plus sport sportsbook mean the site functions as a genuine multi-product destination rather than a slots-only operation.
Pros
- 30x wagering — competitive for Curacao operators
- Crypto deposits and withdrawals supported
- 6,000 slots across top-tier providers
- Separate welcome track for crypto players
Cons
- No dedicated mobile app
- No UKGC consumer protections apply
DonBet suits high-volume players who want a sports and casino hybrid with crypto flexibility across a single account.

Freshbet Casino
A rakeback loyalty system and coverage of more than 90,000 live sporting events annually give Freshbet a dual-audience appeal that most non GamStop casino sites in its tier cannot match.
| Licence | Curacao (OGL/2024/1800/1049) |
|---|---|
| Welcome | 100% up to £500 |
| Wagering | 30x on winnings |
| Min deposit | £20 |
| Withdrawal | £20 / 1-3 business days |
| Games | 5,000 total — 4,800 slots, 120 live tables |
| Payment | Visa, Mastercard, Apple Pay, Skrill, Bitcoin |
| Providers | Evolution, Pragmatic Play, NetEnt, Play'n GO |
| Devices | Mobile-optimised site (no dedicated app) |
Operated by Ryker B.V. under a Curacao licence, Freshbet carries an average RTP of 96% across its library, which adds measurable weight to the rakeback system for regular punters. For anyone treating the site as a casino not on GamStop with a sports angle, the live events coverage is a practical differentiator from purely casino-focused competitors.
Pros
- 30x wagering — lower than the UK norm
- Rakeback loyalty earns on every wager
- Crypto deposits and withdrawals supported
- 4,800 slots from 8 major providers
Cons
- Live casino contributes 0% to wagering clearance
- Max withdrawal capped at £2,500 per bonus
Freshbet suits sports-minded punters who also want a deep slot library and a loyalty scheme that rewards consistent play across both verticals, and who prefer non GamStop casinos with transparent RTP data.

Velobet Casino
Slot volume is where Velobet separates itself from most casinos not on GamStop, with 6,000 slots and a 150% welcome bonus up to £500 drawing in UK players who prioritise game depth over brand recognition.
| Licence | Curacao (OGL/2024/1798/1048) |
|---|---|
| Welcome | 150% up to £500 |
| Wagering | 30x deposit + bonus |
| Min deposit | £20 |
| Withdrawal | £20 / 1-3 business days |
| Games | 7,000 total — 6,000 slots, 200 live tables |
| Payment | Visa, Mastercard, Skrill, Neteller, Bitcoin |
| Providers | Pragmatic Play, Evolution, Play'n GO, NetEnt |
| Devices | Mobile-optimised site (no dedicated app) |
The VIP cashback carries no wagering requirement, which makes it a practical retention perk rather than a marketing footnote. Among non GamStop casinos at this price point, a live casino backed by Evolution and Lucky Streak across 200 tables is a stronger-than-average offering.
- 30x wagering — competitive for this licence tier
- VIP cashback with zero playthrough attached
- Crypto deposits and withdrawals supported
- 200 live tables including game shows
- Crypto welcome wagering rises to 35x
- No dedicated mobile app available
Velobet suits high-volume slot players who want a large library, crypto flexibility, and a cashback perk that actually clears without conditions.
Why UK Players Choose Non GamStop Casino Sites
Playing outside the GamStop network gives you access to features, bonuses, and freedoms that UK-licensed sites no longer offer. For many players, that difference is the entire reason to look elsewhere.
Unrestricted Gameplay
Several features that non GamStop casinos carry as standard were removed from UKGC-licensed sites. Bonus Buy, Autoplay, and Quick Spin are all unavailable on UK-regulated operators. The UKGC's 2.5-second minimum spin rule slows every session, cutting the number of rounds you can play per hour.
Bigger Welcome Bonuses and Rewarding Promotions
Offshore operators pay no UK Point of Consumption Tax and face no UKGC advertising restrictions. The practical result is visible in bonus size: where a typical UK-licensed site offers 100% up to £100, offshore counterparts regularly reach 200% up to £500 or beyond.
| Casino | Bonus |
|---|---|
| BassWin | 100% up to £500 |
| Cosmobet | 100% up to £300 + 100 free spins |
| DonBet | 100% up to £400 + 200 free spins |
| Freshbet | 100% up to £500 + 200 free spins |
| Velobet | 100% up to £300 + 100 free spins |
Credit Card Deposits Accepted
The UKGC banned credit card deposits in April 2020, removing Visa and Mastercard credit from every UK-licensed site. At credit card casinos operating offshore, both remain accepted deposit methods. You regain a payment option that disappeared from the regulated market over 5 years ago.
No Affordability Checks or Source-of-Funds Demands
UKGC-licensed operators introduced enhanced affordability checks requiring bank statements and payslips before you can continue staking. Offshore sites impose no such demands on your account. Your deposits and wagers are processed without requests for financial documentation.
Faster Registration and Flexible Payment Options
Offshore sites skip immediate KYC verification, so account setup typically takes under 2 minutes. A non GamStop casino generally supports a broader payment ecosystem than its UK-regulated equivalent. Crypto wallets, e-vouchers, and bank transfers sit alongside traditional card options from the moment you sign up.
How We Review and Rate Casinos Not on GamStop
Affiliate sites often publish rankings based on commission deals rather than actual testing. Our team deposits real money, reads full terms and conditions, and contacts support with genuinely difficult questions before any site appears in our recommendations.
Every review follows the same 4-stage process, applied equally to all non GamStop casinos we assess. No brand receives preferential treatment, and no site pays to improve its rating.
Real-Money Deposit and Withdrawal Test
Our team tests both crypto and fiat payment methods using actual funds, not hypothetical scenarios. We record deposit processing times, withdrawal approval windows, and any fees applied at either stage.
A site offering casinos not on GamStop that delays payouts beyond 72 hours without explanation will lose marks here, regardless of how strong its other features are.
Bonus Transparency Audit
We read every line of the terms and conditions attached to welcome offers, free spins, and reload bonuses. Our team calculates the realistic cost of a 40x wagering requirement on a £100 bonus — that's £4,000 in qualifying stakes before withdrawal.
Maximum bet rules, game contribution weightings, and time limits all factor into the final score. Vague or contradictory terms result in a reduced rating.
Licence Verification and Security Check
We verify every licence directly against the issuing regulator's public database — the Malta Gaming Authority registry, Curaçao eGaming records, or the relevant authority's official site. Self-reported licence details are never taken at face value.
Our team also checks for active SSL encryption and whether two-factor authentication is available for player accounts.
Customer Support Stress-Test
Generic questions reveal nothing about a support team's actual competence. Our team asks casino-specific questions — disputed bonus calculations, withdrawal holds, and account verification edge cases — via live chat.
Among the best non GamStop casinos we've reviewed, the strongest performers resolved complex queries within 4 minutes without transferring the conversation.
| Criteria | What We Test | Our Minimum Standard |
|---|---|---|
| Licensing | Direct verification with issuing regulator's database | Valid licence from MGA, Curaçao, or Gibraltar |
| Payout Speed | Real withdrawal requests via crypto and card | Approved within 72 hours for verified accounts |
| Game Fairness | RTP figures and third-party audit certificates | Published RTP data and certified RNG |
| Bonus Clarity | Full T&C review and wagering cost calculation | No hidden max bet rules or ambiguous game exclusions |
| Support Quality | Complex live chat questions, timed and scored | Accurate answer within 5 minutes on first contact |
Any non GamStop casino that fails 2 or more of these criteria does not appear in our recommendations, regardless of the size of its game library or welcome offer.
Payment Methods at Non GamStop Casinos
UK players searching for non GamStop casinos often run into a practical problem immediately: high-street banks routinely decline gambling transactions, and UKGC-licensed sites cannot accept credit cards at all since April 2020. The five operators reviewed here, all Curacao-licensed, accept a broader set of payment routes than their UKGC counterparts. This section covers six methods available across those brands, ranked by withdrawal speed and practical fit for UK depositors.
| Method | Type | Deposit | Withdrawal | Speed | Min |
|---|---|---|---|---|---|
| Visa / MasterCard Debit | Card | ✓ | ✓ | 1-3 banking days | £10-£20 |
| Skrill | E-wallet | ✓ | ✓ | 24 hours | £10-£20 |
| Neteller | E-wallet | ✓ | ✓ | 24 hours | £10-£20 |
| Bitcoin | Crypto | ✓ | ✓ | 10-30 min | £20 |
| Bank Transfer | Bank | ✓ | ✓ | 3-5 banking days | £20 |
| Paysafecard | Prepaid | ✓ | ✗ | — | £10-£20 |
Visa / MasterCard Debit
Depositing via a debit card requires no separate account setup, and funds typically reach the casino within minutes. UK banks including Monzo and HSBC flag offshore gambling transactions with some regularity, so a declined first attempt does not always mean the site is at fault.
Skrill
Skrill works as a digital wallet sitting between your bank and the casino, which removes the bank-decline problem for most UK players. Several of the reviewed brands, including BassWin and DonBet, exclude Skrill deposits from their welcome bonus eligibility, so check the terms before funding via this route.
Neteller
Neteller operates on the same principle as Skrill and appears in the deposit and withdrawal lists for all 5 casinos reviewed here. The same bonus-exclusion caveat applies, and Neteller's standard transaction fee of around 1.9% can erode smaller deposits.
Bitcoin
Bitcoin deposits clear after 1 network confirmation, typically within 10 to 30 minutes, and withdrawals at Cosmobet and DonBet have processed in under an hour during testing. Ethereum, Tether, and Litecoin are also accepted across most of these brands, giving crypto users flexibility beyond BTC alone, with no KYC step required beyond standard account verification at most Curacao operators.
Bank Transfer
Bank transfers suit players moving larger sums where card limits would otherwise apply, though the 3-to-5-day clearing window is the slowest option on this list. Freshbet lists SEPA Bank Transfer specifically, making this route more practical for UK players holding euro-denominated accounts alongside sterling.
Paysafecard
Paysafecard is a prepaid voucher purchased at a newsagent or online retailer, requiring no bank account or personal financial details at the point of deposit. Withdrawals back to a Paysafecard are not supported at any of the reviewed non GamStop casinos, so players need a secondary method for cashing out.
Players who prioritise speed and privacy will find crypto the most practical route, with Bitcoin and Ethereum clearing withdrawals well inside an hour at most Curacao-licensed sites. Those focused on welcome bonus eligibility should use a debit card, as it remains the most widely accepted method that does not trigger e-wallet bonus exclusions.
Bonuses and Promotions at Non GamStop Casinos
Bonus structures at non GamStop casinos tend to be more aggressive than anything you'll find at UKGC-licensed sites, and understanding the mechanics before you deposit saves you from chasing offers you can't realistically clear.
Welcome Packages and Deposit Match Bonuses
Match bonuses at the best non GamStop casinos typically run between 200% and 400%, with caps reaching £5,000 on multi-tier welcome packages. Deposit £100 at a site offering a 300% match with 45x wagering, and you're committing to £13,500 in total bets before any winnings become withdrawable.
Multi-tier packages spread that value across your first 3 or 4 deposits, which reduces the upfront wagering burden on any single bonus. Always check whether each tier carries its own playthrough or whether the full package pools into one combined requirement.
Free Spins and No Deposit Bonuses
Genuine no-deposit offers are uncommon, but some operators do issue free spins not on GamStop as part of registration incentives, usually capped at 20–50 spins on a designated slot. Win caps on these tend to sit between £20 and £50, so the ceiling on what you can extract is modest.
High-volume free spin packages — sometimes 200 or more — typically attach to a first deposit rather than arriving freely. Confirm the per-spin value and the applicable wagering multiplier before accepting.
Cashback, Reload and Loyalty Schemes
Weekly cashback at casinos not on GamStop frequently arrives wager-free, covering between 10% and 20% of net losses across the previous seven days. That structure is meaningfully different from the bonus-money cashback common at UKGC sites, where you'd still need to clear a playthrough.
Reload bonuses keep existing players engaged between deposit milestones, while VIP tiers at non GamStop casino operators often include a personal account manager and bespoke withdrawal limits that standard accounts cannot access.
Cryptocurrency-Exclusive Promotions
Several operators ring-fence specific reload bonuses and matched deposits for BTC, USDT, and ETH users. Because crypto transactions carry no processing fees, sites at this tier sometimes lower wagering requirements by 5–10x compared to their fiat equivalent offers.
Games at Non GamStop Casinos
Sites listed as non GamStop casinos collectively carry between 5,000 and 8,000 titles, spanning categories that UKGC-licensed operators have restricted since 2021, including bonus buys, autoplay, and the crash game category. Offshore Curacao licences remove the 2.5-second minimum spin rule, no-limit staking caps, and the 2019 ban on bonus buy features. This section covers 6 core game categories, with RTP ranges, volatility profiles, and the providers stocked across our reviewed sites.
| Game Type | Top Providers | UKGC Restrictions Removed | Best For |
|---|---|---|---|
| Slots | Pragmatic Play, Play'n GO, NetEnt | Bonus buy, autoplay, fast spin, high max bets | Casual quick sessions |
| Live Dealer | Evolution, Pragmatic Play Live, Ezugi | Higher table limits, more studio variants | Real-casino atmosphere |
| Crash Games | Spribe, BGaming | Full category unavailable on UKGC sites | Short adrenaline bursts |
| Game Shows | Evolution | No bet limits, full multiplier range | Entertainment + big multipliers |
| Table Games | Evolution, NetEnt, Play'n GO | Higher stakes, more rule variants | Solo strategy play |
| Jackpot Slots | Microgaming, NetEnt | Higher contribution limits toward progressives | Lottery-style big wins |
Slots Not on GamStop: Bonus Buys and Megaways
Slots at offshore sites run without the UKGC's 2019 bonus buy ban, meaning titles like Sweet Bonanza and Gates of Olympus are available with their full feature-purchase mechanic intact. A bonus buy on Sweet Bonanza typically costs around 100x the base stake, while Gates of Olympus charges between 50x and 100x depending on the operator's configuration. Nolimit City's Money Train 4 and Hacksaw's Mental are two high-volatility picks that benefit directly from uncapped autoplay and faster spin speeds unavailable domestically.
| Slot Title | Provider | Buy-In Cost | RTP | Max Win | Volatility |
|---|---|---|---|---|---|
| Sweet Bonanza | Pragmatic Play | 100x stake | 96.48% | 21,100x | High |
| Gates of Olympus | Pragmatic Play | 50-100x stake | 96.5% | 5,000x | High |
| Wanted Dead or a Wild | Hacksaw | 75x stake | 96.38% | 50,000x | High |
| Mental | Hacksaw | 100x stake | 96% | 50,000x | High |
| Money Train 4 | Nolimit City | 100x stake | 96% | 100,000x | High |
Live Dealer Tables Without Betting Limits
Evolution powers the majority of live tables across our reviewed sites, with VIP studio variants carrying maximum bets that run 10 times higher than typical UKGC-restricted rooms. Lightning Roulette, Crazy Time, and Infinite Blackjack are all available at their full stake ranges on the Curacao-licensed sites covered here. Pragmatic Play Live and Ezugi add further studio variety, particularly at Cosmobet and DonBet where live table counts reach 200 and 80 respectively.
| Table Name | Provider | Min Bet | Max Limit |
|---|---|---|---|
| Lightning Roulette | Evolution | £0.20 | £10,000 |
| Crazy Time | Evolution | £0.10 | £5,000 |
| Infinite Blackjack | Evolution | £1 | £5,000 |
| Sweet Bonanza Candyland | Pragmatic Play Live | £0.10 | £3,000 |
| VIP Blackjack | Evolution | £10 | £25,000 |
Crash and Provably Fair Games
Crash games use a multiplier that rises from 1x until a random bust point, with the player cashing out before the round ends. Spribe's Aviator is the category's most played title and uses a provably fair algorithm verified via blockchain hash, a transparency mechanism that UKGC-licensed sites have not adopted. BGaming's Plinko, Mines, and Spaceman offer similar round-based mechanics with round times typically under 30 seconds.
| Game | Type | House Edge | Round Speed | Available At |
|---|---|---|---|---|
| Aviator | Crash | 3% | Under 30s | Cosmobet, DonBet, Freshbet |
| Plinko | Drop/Instant | 1-5% | Under 10s | Cosmobet, DonBet, Freshbet |
| Mines | Grid/Instant | 1-5% | Variable | Cosmobet, DonBet |
| Spaceman | Crash | 3% | Under 30s | Cosmobet, Freshbet |
| Dice | Instant Win | 1-3% | Under 5s | Cosmobet, DonBet |
Classic Table Games
RNG blackjack, roulette, and baccarat run across all 5 sites reviewed here, with offshore licences permitting side bets and rule variants stripped from domestic operators. European Roulette holds a house edge of 2.7%, while single-deck blackjack variants return upwards of 99.5% under optimal play. For non GamStop poker, DonBet and Cosmobet both carry video poker and RNG casino poker variants not routinely available through UKGC channels.
Game Shows
Game shows blend a wheel or board mechanic with live hosting and multiplier triggers, sitting apart from standard live dealer tables in format and volatility. Crazy Time carries 4 bonus rounds with multipliers that can stack to 20,000x the stake, while Monopoly Live adds a 3D bonus board layer on top of the base wheel. RTPs across the category range from 90% to 96%, with variance driven by which segment the wheel lands on rather than player decisions.
Jackpot Slots
Progressive jackpot slots pool a fraction of each stake into a prize pot that grows until one player triggers the top prize. Microgaming's Mega Moolah is the benchmark title, with a base RTP around 88% that reflects the portion diverted into the jackpot fund. The trade-off is a lower session RTP compared to standard slots, which suits players prioritising a single life-changing payout over consistent returns.
Players drawn to high-volatility single-session wins should consider crash games or jackpot slots, where round speed and prize scale both reach their peak. Those after the closest thing to a physical casino floor will find live dealer and game show tables the strongest match across the sites covered here.
Sports Betting at Non GamStop Sites
Most guides focus purely on slots and table games, but many non GamStop casinos also run a full sportsbook alongside their casino offering.
You'll typically find markets across football, horse racing, tennis, boxing, and cricket — with both pre-match and in-play betting available. Odds display in decimal or fractional format, whichever you prefer as a UK punter.
Welcome offers at casinos not on GamStop often include free bets or enhanced odds on selected markets. Any wagering requirement attached to a free bet is usually stated clearly in the terms.
Payments are a practical advantage here. Because these operators hold licences from bodies such as the MGA or Curaçao authority rather than the UKGC, withdrawal processing can be faster than at regulated UK bookmakers, and more payment methods tend to be available.
Choosing from the best non GamStop casinos means you can place a football accumulator and then move straight to live blackjack without switching sites. These operators sit outside UKGC jurisdiction, so GamStop self-exclusion does not apply to your account at these sites.
Responsible Gambling at Casinos Not on GamStop
Reputable operators outside the GamStop scheme still provide practical tools to help you stay in control of your spending.
At any casino non GamStop site worth your time, you can contact support directly to set deposit limits, session time limits, or activate a reality check that reminds you how long you've been playing. These controls sit within the site itself, separate from the national GamStop self-exclusion scheme, so activating them affects only that operator's account.
If you need broader support, 2 organisations offer free, confidential help. BeGambleAware at www.begambleaware.org provides information, self-assessment tools, and referrals to treatment services. GamCare at www.gamcare.org.uk runs the National Gambling Helpline on 0808 8020 133, offering counselling and practical guidance seven days a week.
- Deposit limits: cap how much you fund your account per day, week, or month
- Session limits: set a maximum play duration before automatic logout
- Reality checks: on-screen prompts showing your session time and net balance
- Self-exclusion: request a cooling-off period directly through the operator's support team